Izzy

Izzy transforms member service by delivering personalized, responsive interactions across all communication channels. Turn every member inquiry into an opportunity for excellence.

See How

About Izzy

Izzy by MemberJunction is an AI-powered Member Service agent designed to revolutionize how associations and non-profits engage with their members. Inspired by world-class service standards, Izzy handles member communications across all channels—ensuring every interaction is timely, personalized, and delivered with excellence.

Why "Izzy?"

Izzy draws inspiration from Isadore Sharp, founder of Four Seasons Hotels and whose philosophy of "Golden Rule" service set the global standard for customer care. Like its namesake, Izzy is committed to delivering exceptional service at every touchpoint.

How does Izzy handle different types of member inquiries?

Izzy uses advanced AI to classify and understand incoming messages across all channels. Based on the content and urgency of each inquiry, Izzy either provides an immediate response or routes it to the appropriate team member. Complex inquiries and sensitive matters are automatically escalated to ensure members receive the right level of attention.

How does Izzy integrate with our systems?

Izzy integrates seamlessly with your existing systems through the MemberJunction AI Data Platform! Our team handles the technical setup to ensure all your communication channels and member data are properly connected, providing a smooth and efficient integration process.

How does Izzy maintain service quality?

Every response is reviewed by AI quality assurance before being sent, ensuring accuracy and maintaining your organization's service standards. Izzy learns from each interaction, continuously improving its ability to provide relevant and helpful responses.

What volume of inquiries can Izzy handle?

Izzy can process thousands of inquiries simultaneously across multiple channels, scaling effortlessly with your organization's needs. This means consistent response times regardless of volume, even during peak periods like event registrations or renewal seasons.

How does Izzy work with our existing member service team?

Izzy is designed to augment, not replace, your member service team. By handling routine inquiries automatically, Izzy frees your staff to focus on complex issues and strategic member engagement. The system can be configured to route certain types of inquiries directly to staff while handling others independently.

How quickly can we implement Izzy?

Implementation typically begins with an assessment and planning phase where we identify your specific needs and configure the system accordingly. This includes systems integration assessment, knowledge agent configuration, and workflow routing design. Our team works to ensure a smooth and efficient implementation process.